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FREE DELIVERY AUSTRALIA WIDE
FREE DELIVERY AUSTRALIA WIDE

Warranty

  • All Elk audio products come with a 1 year warranty
  • This Limited Warranty applies to purchased directly from us (Elk audio Pty Ltd). If you purchased from one of our authorised retailers, please contact them directly for any warranty-related claims.

    What does this warranty cover?

    This Warranty covers any defects in material or workmanship.

    How do I claim under warranty?

    If you have a concern about your purchase, please contact us at contactelkaudio@gmail.com

    How long does the coverage last?

    The Warranty Period for items purchased from Elk audio Pty Ltd is 1 year starting from the date of arrival.

      What is NOT covered by this warranty?

      As stated above, this warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

      • Drops
      • Daily wear-and-tear
      • Misuse or mishandling of the product
      • Theft or loss of the product

      Returns/Refunds

      In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team contactelkaudio@gmail.com